To advance The Kirkwood Community College Center for Hospitality Excellence's vision to lead the world in educating and preparing the finest hospitality professionals that will impact the global community. Our Mission is to be the best place to learn, recruit and stay. We do this by teaching, developing and serving.

• Advocate for Continual Improvement- empowering each other to identify opportunities for excellence.
• Collaborate with Mutual Accountability- working together with a willingness to take ownership and account for our actions. 
• Champion Service- anticipating needs and create a welcoming, diverse, and inclusive environment. 
• Perseverance- commitment to excellence even in the face of adversity or delay in achieving success. 
• Lead- regardless of title, through positive influence. 

ESSENTIAL DUTIES/RESPONSIBILITIES: 

• Provide leadership and supervision for the laundry department staff and processes.
• Efficiently operate and maintain all laundry equipment and ensure proper maintenance routines are followed.
• Troubles shoot and communicate any equipment issues.
• Ensure proper handling, storage and disposition of all chemicals.
• Coordinate all operations of the laundry department.
• Assign and prioritize work tasks to ensure timely completion of all laundry.
• Train and coach employees and students on all aspects of laundry. Provide performance feedback as required.
• Communicate with managers and other supervisors and share and coordinate information related to laundry. 
• Apply customer feedback to service improvement efforts.
• Maintain compliance with required training and follow up with team to complete theirs.
• Requisition necessary supplies and equipment and keep accurate inventory.
• Manage the procedure for reclaimed/condemned/converted program for stained linens. 
• Analyze and record personnel and operation data, write related activity reports and keep accurate logs.
• Sort and count articles removed from dryers, and fold, wrap, or hang them. 
• Examine and sort into lots articles to be cleaned, according to color, fabric, dirt content, and cleaning technique required. 
• Mix and add detergents, dyes, bleaches, starches, and other solutions and chemicals to clean, color, dry, or stiffen articles. 
• Inspect soiled articles to determine sources of stains, to locate color imperfections, and to identify items requiring special treatment.
• Makes self familiar with and follows regulations, policies, procedures and protocols of the program, college, and facility, and helps ensure compliance by the entire department.
• Perform other related work duties as assigned, including coverage for all housekeeping jobs.

PERFORMANCE EXPECTATIONS:

• Ability to read/comprehend simple instructions or information.
• Ability to listen and understand spoken words.
• Ability to calculate correct quantities.
• Ability to work well in a diverse environment.
• Welcome, value, and nurture people of all backgrounds, perspectives, and experiences, as well as support and promote an environment that accepts differences.  
• Assumes responsibilities, is prompt and dependable in attendance, and effectively applies problem-solving skills.
• Promotes trust and respect. 
• Maintain confidentiality.
• Serve as a professional role model and represent the College, Program and Hotel in a positive manner.
• Expresses and demonstrates high standards of hospitality and service at all times.

Position involves working in a laundry setting. Occasional (10-33%) sitting, lifting up to 50 pounds. Frequent (34-66%) walking, stooping, kneeling, crouching, crawling, and lifting up to 25 pound.  Constant (67-100%) standing, using hands, reaching with hands and arms, talking, visual inspection,  hearing, pushing, pulling, bending, stretching, twisting, or reaching with body, arms, or legs.
 
The statements contained herein reflect general details as necessary to describe the essential job duties/responsibilities and performance expectations of the job, which should not be considered an all-inclusive listing of work requirements.  Individuals may perform other duties as assigned.

PREFERRED QUALIFICATIONS, LICENSES, CERTIFICATIONS, OR REGISTRATIONS:

• Preference will be given to those candidates with a post high school degree.
• Preference will be given to those candidates with prior supervisory experience.
• Preference will be given to those candidates with a minimum for two years full-time experience in a related hospitality setting or the equivalent education and related work experience