Servers are expected to:

• Greet customers, and maintain a friendly demeanor throughout their experience.
• Accurately take food and beverage orders, correctly using the ordering system.
• Take special note of food allergies or preferences, and be able to communicate that clearly to kitchen staff.
• Understand and communicate what’s on the menu, answering questions customers might have, and making recommendations on menu selections to customers if necessary.
• Accurately deliver food to customers, making sure that what comes out of the kitchen is correct and appealing before taking it to the table.
• Periodically check in with customers to make sure everything is going well with their meal, being attentive, and responding to additional requests as needed.
• Respond quickly to issues customers have, getting management involved if necessary.
• Collect payment from customers accurately and honestly.
• Help with basic food prep as needed, and/or perform light cleaning in the dining, serving stations, or kitchen areas.
• Keep serving stations stocked with ice, soda, etc., as well as keeping their section clean and prepared for new guests.
• Know and follow applicable food service safety regulations and best practices.
• Be able to stand on their feet for hours at a time and lift up to 25 pounds of weight.
• Be willing to work flexible hours that may include weekends and holidays.

Skills

Servers need to be able to:

• Communicate well with coworkers and customers, and maintain personable and professional communication at all times. This includes being able to listen and collaborate where applicable.
• Be punctual and reliable, showing up for their shifts as scheduled.
• Maintain a positive attitude, even under pressure. Patience with customers and coworkers is a must, particularly during busy rushes.
• Handle tasks unsupervised, including being able to spot tasks that need to be done (even though they might not have been assigned by managers).
• Listen to customer feedback and relay or make suggestions to managers. This may include suggestions for service, menu, or ambiance.
• Handle money accurately and honestly, using the point-of-sale systems.
• Quickly learn how to use the tools and systems in the restaurant.
• Quickly learn and memorize details about the menu to be able to respond to customer questions. This includes knowing key ingredients relating to food allergies.

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