This is an overnight position- Covering the times from 11pm-7am; Approx 2-3 nights a week. 



GOAL:
To advance The Kirkwood Community College Center for Hospitality Excellence's vision to lead the world in educating and preparing the finest hospitality professionals that will impact the global community. Our Mission is to be the best place to learn, recruit and stay. We do this by teaching, developing and serving.

GENERAL JOB SUMMARY: 

Anticipate guest needs, assist hotel guests with the handling of baggage and/or packages and provide transportation for guests as required. Performs cleaning duties of the lobby and public spaces. Performs general accounting duties during the third shift.  This position serves as a trainer.  Trainers are responsible for supervising the learning experiences of students in all areas of The Hotel at Kirkwood Center, The Kirkwood Center for Hospitality Arts and The Kirkwood Center for Continuing Education.

UNIVERSAL CORE COMPETENCIES: 

• Advocate for Continual Improvement- empowering each other to identify opportunities for excellence.
• Collaborate with Mutual Accountability- working together with a willingness to take ownership and account for our actions. 
• Champion Service- anticipating needs and create a welcoming, diverse, and inclusive environment. 
• Perseverance- commitment to excellence even in the face of adversity or delay in achieving success. 
• Lead- regardless of title, through positive influence

• Greet incoming guests and escort them to their destination in the building. 
• Register and assign rooms to guests of hotels and escort them to their destination in the building, if needed.
• Review accounts and charges with guests during the checkout process. 
• Transfer luggage, trunks, and packages to and from rooms, loading areas, vehicles, or transportation terminals, by hand or using baggage carts. 
• Transport guests to and from desired locations as part of the hotel shuttle service.
• Maintain clean lobbies, shuttle vehicles and entrance areas for travelers or guests.
• Supply guests or travelers with directions, travel information, and other information such as available services and points of interest. 
• Assist physically challenged travelers and other guests with special needs. 
• Deliver messages and run errands for guests. 
• Explain the operation of room features such as locks, ventilation systems, and televisions.  
• Maintain compliance with required training as designated by supervisor.
• Communicate effectively with other areas of the Hotel to ensure guest needs are met and issues are addressed timely.
• Operate computers programmed with accounting software to record, store, and analyze information. 
• Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes. 
• Comply with federal, state, and hotel policies, procedures, and regulations. 
• Calculate, prepare, and issue bills, invoices, account statements, and other financial statements according to established procedures. 
• Regular and consistent attendance at work.
• Perform other related work duties as assigned.

The following physical conditions and hazards may be encountered while working in this position:

• Indoor environment               
• Outdoor environment           
• Extreme temperatures

• Standing over 2/3 of the time. 
• Walking up to 2/3 of the time. 
• Sitting under 1/3 of the time. 
• Using hands over 2/3 of the time.
• Reaching with hands and arms up to 2/3 of the time. 
• Talking or hearing over 2/3 of the time. 
• This position requires lifting:
  1. Up to 10 pounds over 2/3 of the time.
  2. Up to 25 pounds over 2/3 of the time.
  3. Up to 50 pounds over 1/3 of the time.
  4. Up to 100 pounds under 1/3 of the time.

• High school diploma or the equivalent required.   
• Must be 18years of age or older.

• Must have a valid Iowa driver license or be able to obtain and qualify for a chauffer’s class D endorsement. 

• Preference will be given to those candidates with a post high school degree.  
• Preference will be given to those candidates with a minimum of two years full-time experience in a related hospitality setting or the equivalent education and related work experience.