Patient Financial Counselor

The Physicians’ Clinic of Iowa Central Business Office is seeking a full-time Patient Financial Counselor. 

 

Responsibilities will include, but are not limited to:

• Provide financial counseling and follow up on account balances.
• Work with Patient Responsibility Pricer software to obtain procedure pre-payments.
• Answer patient account billing questions both by telephone and face to face.
• Reviewing upcoming appointment schedule for patient balances and counsel patients as needed.
• Monitor accounts receivable working in conjunction with the billing office; maintain assigned accounts to within acceptable aging limits.
• Maintaining a working knowledge of third-party payment procedures.
• Establishing payment plans according to Clinic Financial Policy.
• Contacting patients not meeting payment guidelines and resolving issues.
• Preparing accounts for turn over to an outside collection agency.
• Identify drug assistance programs patients may qualify for (when applicable).
• Assisting patients as needed with completing Statement of Financial Consideration.
• Maintaining an organized documentation of the work on patient accounts. 
• Researching and maintaining a working knowledge of patient financial assistance programs and assisting patient with application for funding.

 

Requirments: 

• Successful candidates must have strong customer service skills, previous experience with medical insurance billing, accounts collection, comfortable with use of Microsoft office products and other web-based programs.

 

We are an excellent employer offering competitive salary, benefits, no night or weekends, paid holidays, and a generous paid time off program. 

 

PCI is E.O.E. 

Pre-employment drug screen and background check required. 

PCI is a tobacco free workplace. 

Will be subject to PCI’s vaccination and testing policy.