Call Center Representative / Centralized Scheduling Specialist

Physicians’ Clinic of Iowa is seeking a Call Center Representative/Scheduler to work full time (Mon – Fri, 8AM-5PM) in our Access Center answering calls from referring providers and patients.

Duties:

• Scheduler will spend time scheduling appointments, answering general questions, and providing information to referring providers and patients. 
• Will also respond to patient inquiries received via the patient portal and will enter and update patient information in the practice management system. 

 Requirements:

• The successful individual will adhere to a high level of customer service and will work to enhance PCI’s reputation by accepting ownership for increasing patient and referring provider access to PCI’s providers. 
• Must be able to work well as a team member and independently as well as possess and demonstrate excellent communication skills.
• Leading candidate will have basic to intermediate computer skills and/or ability to become proficient in the use of computers and software applications. 
• The leading candidate will have two to three years of experience in a medical office and knowledge of medical terminology. 
• Must be a service focused, detail-oriented individual with the ability to problem solve and troubleshoot. 

 

We are an excellent employer offering competitive salary, benefits, no night or weekends, paid holidays, and a generous paid time off program. 

 

PCI is E.O.E. 

Pre-employment drug screen and background check required. 

PCI is a tobacco and drug free