Appointment Scheduler

Physicians’ Clinic of Iowa’s Department of Family Medicine is seeking an Appointment Scheduler for its busy practice.  This individual will answer, assist, and/or triage patients calling into or arriving in the department. 

Other duties include but not limited to:

• Answer phones via ACD line, schedule appointments and answer general non clinical questions.
•  Triage patient calls by obtaining applicable patient history, specific problems, duration of symptoms, severity, treatment tried and effect on symptoms
• Accurately and efficiently document patient calls/inquiries and task physician and/or nursing team in Electronic Health Record system
• Check out patients post visit reappointing their next visit, generating discharge summary, scheduling patients on the lab schedule if needed. 
• Monitoring provider’s schedule to ensure accurate appointment scheduling and maximize use of provider time. 
• Work out going referrals to ensure referral was received by specialty office and patient contacted to schedule. 
• Various miscellaneous clerical duties.

 Requirements:

• The successful candidate must maintain patient confidentiality and demonstrate a high level of professionalism at all times.
• The qualified individual will be patient focused, possess excellent, written and oral, communication skills, and must work well with team members as well as individually.
• Must also have a high level of comfort in working with computer systems. 
• Medical office experience preferred but not required.

 

We are an excellent employer offering competitive salary, benefits, no night or weekends, paid holidays, and a generous paid time off program. 

 

PCI is E.O.E. 

Pre-employment drug screen and background check required. 

PCI is a tobacco and drug free workplace.