To advance the college’s mission, vision, principles, values and strategic initiatives through continuous improvement decisions.

GENERAL JOB SUMMARY: 

UNIVERSAL CORE COMPETENCIES: 

• Advocate for Continual Improvement- empowering each other to identify opportunities for excellence.
• Collaborate with Mutual Accountability- working together with a willingness to take ownership and account for our actions. 
• Champion Service- anticipating needs and create a welcoming, diverse, and inclusive environment. 
• Perseverance- commitment to excellence even in the face of adversity or delay in achieving success. 
• Lead- regardless of title, through positive influence.

• Provide positive student, faculty, and community customer service with frequent interruptions.
• Function as the front desk first point of contact with excellent customer service on phone and in person.
• Responsible for offerings, arrangements, and communication for Continuing Education classes.
• Assist with communicating information to students through a variety of mediums/platforms.
• Input data as needed for concurrent enrollment students.
• Perform various office clerical duties including typing, scanning, maintaining copiers and other equipment, ordering supplies, sorting/distributing mail, etc.
• Coordinate student support services for students in collaboration with campus departments.
• Schedule and proctor testing for students with ada accommodations.
• Assist in the scheduling, promotion, registration, and starting of all Kirkwood offerings.
• Assist with general software support to students.
• Assist with organizing and running center events.
• Assist with student life events, registration and orientation activities for students.
• Answer and/or re-direct basic inquiries from internal and external customers either via phone calls, email or in person.  
• Perform other related work duties as assigned.

PERFORMANCE EXPECTATIONS:

• Be able and willing to represent the College in the most positive manner with prospective, former and current students, clients, suppliers and the community we serve. 
• Exhibit skill in working accurately with complex details.
• Must remain calm when confronted with many competing demands for attention.
• Must develop a comprehensive knowledge of the college’s organization and personnel.
• Must have comfort level for working in colleague database and college testing software
• Must be a positive individual and possess excellent customer services skills.
• Be able to handle confidential information in a professional manner.
• Welcome, value, and nurture people of all backgrounds, perspectives, and experiences, as well as support and promote an environment that accepts differences.
• Desire to support student success.
• Team oriented and open to learning with growth mindset.   

Position involves sitting most of the time in an office setting. Occasional (10-33%) stooping, kneeling, crouching, grasping and walking. Frequent (34-66%) viewing computer and other close visual work and repetitive motion in using the computer to perform job-related functions. Constant (67-100%) communication: talking and listening, either face-to-face or via the telephone.

• High school diploma or equivalency required. Any combination of office/clerical/communication experience and/or post–secondary office support training experience OR an appropriate Associates Degree.
• Must have at least one year experience using word processing and computer equipment. Must be able to type at an acceptable level and experience with spreadsheets, databases, and presentation software preferred with computerized record systems helpful. 

PREFERRED QUALIFICATIONS, LICENSES, CERTIFICATIONS, OR REGISTRATIONS:

• AA Degree preferred.
• Two years related office experience and excellent computer skills and office equipment including—Microsoft Office, Image Now, Datatel, fax printer and copy machines.

EEO/AA STATEMENT:
It is the policy of Kirkwood Community College not to discriminate in its programs, activities, or employment on the basis of race, color, national origin, sex, disability, age, sexual orientation, gender identity, creed, religion, and actual or potential family, parental or marital status. If you have questions or complaints related to compliance with this policy, please contact the Vice President, Human Resources and Institutional Effectiveness, 6301 Kirkwood Blvd. SW, Cedar Rapids, IA 52404,319-398-5572,equity@kirkwood.edu, or the Director of the Office for Civil Rights U.S. Department of Education, John C. Kluczynski Federal Building, 230 S. Dearborn Street, 37th Floor, Chicago, IL 60604-7204, Telephone: (312) 730-1560 Facsimile: (312) 730-1576, TDD 800-877-8339 Email: OCR.Chicago@ed.gov.

WHY KIRKWOOD:
Kirkwood Community College prides itself on fostering a diverse workforce and values unique perspectives throughout its campus community. The college is a convenient, innovative, visionary educational leader striving to remain affordable and accessible. With more than 140 majors and programs, Kirkwood boasts 16,000 annual college-credit students while maintaining one of the lowest tuitions in the state. All degree-seeking students are eligible for federal financial aid and the college offers more than $3 million in scholarships each year to students from all walks of life.

Review of applications will continue until the position is filled.